A global technology services firm needed a dedicated team to deliver ongoing change for one of its customers. We built a 10-person Experience Management Office, ran it until it was established, then transferred it to the client for business as usual.
Title: A 10-person delivery team, built, run and handed over
Category: Case Study · Build-Operate-Transfer · Technology
Lead: A global technology services firm needed a dedicated team to deliver ongoing change for one of its customers. We built a 10-person Experience Management Office, ran it until it was established, then transferred it to the client for business as usual.
Impact highlights
- 10-person team built across business analysis, project management, architecture and analysis.
- Run by 3Point1 on the client’s own technology until fully established.
- Delivered change into the client’s customer, from updates and enhancements to wider improvements.
- Transferred in full to the client for business as usual.
The impact:
– A team that delivered from the start
The team worked on the client’s technology from day one, delivering change for its customer while we managed the people, the quality and the reporting.
– Built to be handed over
The client took on an established, performing team with its ways of working already in place, without the cost or delay of building it themselves.
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